Customer Care

Pip&co. products can be purchased with the Shopping Cart feature via our online store.

All prices are in Australian Dollars.

You will receive an email with an Order Confirmation after placing your order, and a Shipping Confirmation when your order has been sent.

Shipping costs will be added to orders to find out more visit our Shipping page.

Payments can be made via credit card or PayPal.

If you are unsure if our transaction has been successful or you do not receive an Order Confirmation, please contact us.

Please note that orders to countries outside of Australia may be subject to import customs and taxes, which are applied once your delivery reaches your country. These are your responsibility. Please contact your local customs service for further information.


Pip & co. cannot guarantee that all items included in our online store are in stock. In the event that an item is unavailable, we will contact you by e-mail. When stock is available your order will be processed and shipped. 

Each bag sold by Pip & co. are uniquely handmade and thus may vary slightly from colours, size and detail appearing online. 

The processing involved in making rattan handbags involves smoking in a traditional oven over coconut husks. Therefore a natural smoke scent may be apparent in these bags which will disappear over time. 

 If you have any inquires please feel free to contact us.